Terms of Service
Please read these terms carefully before using WahKart.
Last updated: June 14, 2026
These Terms of Service govern your use of the WahKart marketplace platform. By accessing or using our services, you agree to be bound by these terms.
1 Acceptance of Terms
- By accessing or using WahKart, you confirm that you are at least 18 years of age.
- You agree to be bound by these Terms of Service and our Privacy Policy.
- If you are using WahKart on behalf of a business, you represent that you have authority to bind that business to these terms.
- We reserve the right to modify these terms at any time — continued use after changes constitutes acceptance.
2 User Accounts
- You are responsible for maintaining the confidentiality of your account credentials.
- You must provide accurate and up-to-date information when creating your account.
- You may not create multiple accounts to circumvent bans or restrictions.
- Report any unauthorised access to your account immediately to our support team.
- WahKart reserves the right to suspend or terminate accounts that violate these terms.
3 Buyer Responsibilities
- Buyers must provide accurate shipping addresses to ensure successful delivery.
- Payment must be completed at the time of order placement.
- Buyers agree not to file false disputes or chargebacks.
- Return requests must be initiated within 7 days of delivery.
- Buyers must not attempt to transact outside of the WahKart platform to avoid fees.
4 Seller Responsibilities
- Sellers must complete KYC verification before listing products.
- All listed products must be accurately described with genuine photographs.
- Sellers must ship orders within the stated processing time.
- Sellers are prohibited from listing counterfeit, illegal, or restricted goods.
- Sellers agree to WahKart's commission structure as defined in the Seller Agreement.
- Sellers must maintain a minimum 90% order fulfilment rate to remain active.
5 Prohibited Activities
- Listing counterfeit, stolen, or illegal products.
- Manipulating reviews, ratings, or seller metrics.
- Harassment, abuse, or threatening behaviour towards other users.
- Attempting to scrape, reverse-engineer, or exploit the platform.
- Conducting transactions outside the platform to circumvent fees.
- Impersonating other users, sellers, or WahKart staff.
6 Payments & Commissions
- WahKart charges a platform commission on each successful sale (as defined in the Seller Dashboard).
- Payments to sellers are processed within T+2 business days after order confirmation.
- WahKart uses secure third-party payment gateways — we do not store card details.
- Chargebacks initiated fraudulently may result in account suspension.
- All prices displayed are inclusive of GST unless stated otherwise.
7 Dispute Resolution
- Buyers and sellers are encouraged to resolve disputes amicably through our chat system first.
- If unresolved, a formal dispute can be raised within 15 days of the issue arising.
- WahKart's dispute resolution team will review evidence from both parties.
- WahKart's decision in disputes is final and binding.
- Refunds, if applicable, will be processed within 5–7 business days.
8 Intellectual Property
- All WahKart branding, logos, and platform code are the exclusive property of WahKart.
- Sellers retain ownership of their product photographs and descriptions.
- By uploading content, sellers grant WahKart a non-exclusive licence to display it on the platform.
- You may not reproduce, distribute, or create derivative works from WahKart's intellectual property.
9 Limitation of Liability
- WahKart is a marketplace platform — we are not directly responsible for the quality of products sold by third-party sellers.
- WahKart is not liable for indirect, incidental, or consequential damages arising from use of the platform.
- Our total liability in any matter shall not exceed the amount you paid us in the 6 months preceding the claim.
- We do not guarantee uninterrupted or error-free service.
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