Privacy Policy
We take your privacy seriously. Here's exactly how we collect, use, and protect your data.
Last updated: June 14, 2026
This Privacy Policy describes how WahKart ("we", "us", or "our") collects, uses, and shares your personal information when you use our marketplace platform. By using WahKart, you agree to the practices described in this policy.
1 Information We Collect
- Account information: name, email address, phone number, and password when you register.
- Transaction data: purchase history, payment method details (stored securely via our payment gateway — we never store full card numbers).
- Device & usage data: IP address, browser type, pages visited, and time spent on the platform.
- Communication data: messages exchanged with sellers through our chat system.
- KYC documents for sellers: government ID, business registration, and bank account details.
2 How We Use Your Information
- To process your orders, payments, and provide order tracking.
- To personalise your shopping experience and recommend relevant products.
- To communicate important updates, order confirmations, and promotional offers (you can opt out anytime).
- To verify seller identities and maintain platform integrity.
- To resolve disputes, prevent fraud, and comply with legal obligations.
- To improve our platform through anonymised analytics.
3 Sharing Your Information
- With sellers: we share your shipping address and name only to fulfil your order.
- With logistics partners: for delivery purposes only.
- With payment processors: Razorpay, Paytm, or other gateways to complete transactions.
- With law enforcement: only when required by a valid legal order.
- We never sell your personal data to third-party advertisers.
4 Cookies & Tracking
- We use essential cookies to keep you logged in and remember your cart.
- Analytics cookies (Google Analytics) help us understand site usage — you can opt out via browser settings.
- Preference cookies store your language, currency, and display preferences.
- You can manage or disable cookies from your browser settings at any time.
5 Data Security
- All data is transmitted over HTTPS with TLS encryption.
- Passwords are hashed using bcrypt — never stored in plain text.
- Payment data is processed through PCI-DSS compliant gateways.
- We conduct regular security audits and vulnerability assessments.
- In the event of a data breach, we will notify affected users within 72 hours.
6 Your Rights
- Access: Request a copy of all personal data we hold about you.
- Correction: Update inaccurate or incomplete information anytime from your dashboard.
- Deletion: Request account deletion — we will remove your data within 30 days (except where legally required to retain it).
- Portability: Download your order history and account data in CSV format.
- Opt-out: Unsubscribe from marketing emails via the link in any email or from account settings.
7 Children's Privacy
- WahKart is not intended for users under the age of 18.
- We do not knowingly collect data from minors.
- If you believe a minor has created an account, please contact us immediately.
8 Changes to This Policy
- We may update this Privacy Policy from time to time.
- Material changes will be notified via email and a banner on the site.
- Continued use of WahKart after changes constitutes acceptance of the updated policy.
- This policy was last updated on June 14, 2026.
Questions about this Policy?
Contact our Data Protection Officer
Contact Us
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