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Returns & Refunds

Not happy with your order? Here's how our hassle-free return process works.

7-Day Return Window
Return requests must be raised within 7 days of delivery confirmation.

Eligible for Return

Items received in damaged or defective condition
Products that differ significantly from the listing
Wrong item delivered
Items with missing components
Counterfeit or inauthentic products

Not Eligible

Perishable goods
Digital downloads and e-gift cards
Personalised items (unless defective)
Items returned after 7 days
Used, washed, or altered items
Intimate apparel (hygiene reasons)

How to Return an Item

1

Raise a Return Request
Go to My Account → Orders → View Order → Return/Replace. Select the reason and upload photos.

2

Seller Reviews (24–48 hrs)
The seller will review your request. If approved, a pickup will be scheduled.

3

Item Pickup
Our logistics partner will collect the item within 2–3 business days.

4

Quality Check
Once received, the seller or our team will inspect the item.

5

Refund / Replacement
Approved refunds are processed within 5–7 business days.

Need help with a return?
Our support team typically responds within 2 hours

Contact Support